At the time of the case, eighteen months in, the team was seeing mixed results, which deeply troubled its leadership. 2 0 obj Organizational structure and design notes and handbooks list several elements common to all structures. Provides the reader with a basic understanding of organizational structure. Researchers have argued that if organizational theory is to be relevant to practitioners, emphasis should be placed on organizational effectiveness and its influencing factors [36-40]. Internally, some questioned whether the group was optimally located within the organization (as part of the back office organization structure), since the back office was often viewed as more of a servant to the front office. Or was the OT group not structured correctly to enable it—and if not, what changes should be made? %��������� (�f�y�$ ����؍v��3����S}B�2E�����َ_>������.S, �'��5ܠo���������}��ز�y���������� ����Ǻ�G���l�a���|��-�/ ����B����QR3��)���H&�ƃ�s��.��_�l�&bS�#/�/^��� �|a����ܚ�����TR��,54�Oj��аS��N- �\�\����GRX�����G�����‡�r]=��i$ 溻w����ZM[�X�H�J_i��!TaOi�0��W��06E��rc 7|U%���b~8zJ��7�T ���v�������K������OŻ|I�NO:�"���gI]��̇�*^��� @�-�5m>l~=U4!�fO�ﵽ�w賔��ٛ�/�?�L���'W��ӣ�_��Ln�eU�HER `�����p�WL�=�k}m���������=���w�s����]�֨�]. 6 0 obj /ColorSpace /DeviceRGB /Filter /FlateDecode Was a different collaboration model needed? << Organizational Structure and Design CHAPTER 5 Y ou might not have heard of Empire Company Limited, but you’ve probably shopped at one of their Sobeys, Safeway, or IGA grocery stores. New entrants were disrupting the banking industry as digitization allowed upstarts to break through long-standing barriers to entry. ~��-����J�Eu�*=�Q6�(�2�]ҜSz�����K��u7�z�L#f+��y�W$ �F����a���X6�ٸ�7~ˏ 4��F�k�o��M��W���(ů_?�)w�_�>�U�z�j���J�^�6��k2�R[�rX�T �%u�4r�����m��8���6^��1�����*�}���\����ź㏽�x��_E��E�������O�jN�����X�����{KCR �o4g�Z�}���WZ����p@��~��T�T�%}��P6^q��]���g�,��#�Yq|y�"4";4"'4"�g���X������k��h�����l_�l�n�T ��5�����]Qۼ7�9�`o���S_I}9㑈�+"��""cyĩЈ,��e�yl������)�d��Ta���^���{�z�ℤ �=bU��驾Ҹ��vKZߛ�X�=�JR��2Y~|y��#�K���]S�پ���à�f��*m��6�?0:b��LV�T �w�,J�������]'Z�N�v��GR�'u���a��O.�'uIX���W�R��;�?�6��%�v�]�g��������9��� �,(aC�Wn���>:ud*ST�Yj�3��ԟ��� Creativity; Case Technology; Organizational Structure; /SMask /None>> /ca 1.0 4 0 obj | RBC’s Cultural Transformation, intended to reposition the enterprise for the “new normal” in the financial industry, included the creation of this team of collaboration enablers (called Operations Transformation or OT) to drive efficiencies across operations within the current fulfillment operating model and importantly to envision and enable a new digital operating model where people only intervened in a transaction when there was an exception, i.e., a transaction that fell outside the technology’s capabilities. /Height 155 organizational structure depends on the situation, consisting of the particular technology, the environment, and many other dynamic forces. � << /Subtype /Image Canada; Supplement �Z�+��rI��4���n�������=�S�j�Zg�@R ��QΆL��ۦ�������S�����K���3qK����C�3��g/���'���k��>�I�E��+�{����)��Fs���/Ė- �=��I���7I �{g�خ��(�9`�������S���I��#�ǖGPRO��+���{��\_��wW��4W�Z�=���#ן�-���? /Creator (�� w k h t m l t o p d f 0 . The first section outlines some of the key tools and criteria that must be taken into account in designing organizational structures. � �l%��Ž��� �W��H* �=BR d�J:::�� �$ @H* �,�T Y � �@R d�� �I �� �pi�d�mwܒZ�[F��.�%9�#�72��j�F���@����gK�g��)��x4��w�c���b^{���4f��͆@���b:`}:v� ;��v����^ɑ��ځ�\����s�4/�a(p~�nyE�>�h����x�#��%�ń�e����i�. | July 15, 2020, The Implications of Working Without an Office, Ethan Bernstein, Hayley Blunden, Andrew Brodsky, Wonbin Sohn and Ben Waber. Innovation and Management; Finally, some emerging trends in how organizations are structured are discussed in the last section of this note, supplemented by a brief summary, in timeline format, of the evolution of organizational structure in theory and practice. Human Resources; Provides the reader with a basic understanding of organizational structure. In 2017, the Royal Bank of Canada (RBC), a Canadian financial icon, mandated a swat team of “enablers of collaboration” (their job description) to support the personal and commercial bank in the enterprise-wide RBC Cultural Transformation initiative. Health Pandemics; Management Systems; %PDF-1.4 In the second section, some archetypal forms of organizational structure and their strengths and weaknesses are described. J�H��,y�׸4ԓ۠`I�`_�y۾s"��~R�T�]�.���U�+�bWZT,L-��W�X����x�#J�����j��6��U Collaborative Innovation and Invention; June 2020, Edward W. Conard Associate Professor of Business Administration, George F. Baker Professor of Administration, In early 2020, the world began what is undoubtedly the largest work-from-home experiment in history. ), Article Groups and Teams; x����_w��q����h���zΞ=u۪@/����t-�崮gw�=�����RK�Rl�¶Z����@�(� �E @�B.�����|�0�L� ��~>��>�L&C}��;3���lV�U���t:�V{ |�\R4)�P�����ݻw鋑�������: ���JeU��������F��8 �D��hR:YU)�v��&����) ��P:YU)�4Q��t�5�v�� `���RF)�4Qe�#a� June 2020, Ethan Bernstein, Francesca Gino and Aldo Sesia. February 1991 /Width 625 Decision Making; Background Note Financial Services Industry; << /Length 4 0 R /Filter /FlateDecode >> Business leaders need to be able to answer a number of questions to make these decisions. Keywords: Service Delivery; /Length 7 0 R Transformation; >> | HBS Case Collection L�6���W`��gW��R�R�L��I/1�?��/��(��~w̄��ۆ�NI�+�[���Y$)9+:���]���%�� 3���ߨ8Ű2?pm+���E����`!d$>��!��0o��x�#2�[��mYOl�pL����p uMޕ��J����tn�gs���p�u����4�M� x��XMO1��W�u=�vo-�R�U� EQA�$\�����ή� DrH��3��~�pC�r�%c��TK0�P�a6��0�����xr�x���ٵ7�ބ��q|�0��K;k�T0���G�_�|�&�*�e[�Y��9�x�*�N3K��;��`-U�H�&�����(�6ι��eJ�Pd8�o���Gj���vU�_�/QJ�t��/#P���?��F~�ߐ2�et {��0�1�!���u��"do���"Kz}����>uD��AF��!�$�#(}�)��x@ |��-cp�Y`�2�8�]]4�@�]�Y�1��rD؀\�>�c�Enc₊8ֆ-��^���䈑�� k�9����Nr;�;"� Others wondered if OT’s internal structure was getting in the way of its purpose. Historically, personal and commercial banks (P&CB) maintained long relationships with their clients who tended to do most if not all of their banking with one bank. OT was tasked with enabling—through collaboration and without radical surgery—the day-to-day optimization of P&CB fulfillment activities and facilitating major change in the way work was done. work from home (WFH); Bernstein, Ethan, and Nitin Nohria. %PDF-1.3 With this information OT leadership needs to think about changes, if any, moving forward from a structural, organizational, and capability perspective. endobj $ @H* �,�T Y � �@R d�� ���{���ؘ]>cNwy���M� Employees; Primary among them is “What impact has working from home had on productivity and creativity?”. 8 . Working Conditions; As your business grows, you can simply assign them to 5. Ethan Bernstein and Nitin Nohria. [/Pattern /DeviceRGB] PDF | This note introduces basic principles of organizational design and the advantages of several common organizational structures. | HBS Case Collection << The case examines three major transformation projects that OT is collaborating on with colleagues from Banking Operations and Risk Operations to understand what contributed to less than hoped for results. Performance Productivity; | HBS Case Collection Change Management; Matrix Model Merges two or more departmentalization criteria within one organizational structure. Sometimes this form of departmentalization may create problems if individuals with … /Title (�� T y p e s o f o r g a n i z a t i o n a l s t r u c t u r e a n d d e s i g n p d f) "Note on Organizational Structure." stream Keywords: remote work; | /CreationDate (D:20201007192014+03'00') The first section outlines some of the key tools and criteria that must be taken into account in designing organizational structures. 3 0 obj Management Teams; /SA true Empire is a Canadian food-retailing and real estate company based in Stellarton, Nova Scotia, with more than $17 billion in annual sales and more than 124 000 employees. 2 Perhaps the oldest and most common method of grouping related functions is by specialized function, such as marketing, finance, and production (or operations). stream /BitsPerComponent 8 Tasks are divided between different people and teams. However, by 2017, industry-wide change was well underway as switching costs had become negligible if not non-existent. Harvard Business School Background Note 491-083, February 1991. Copyright © President & Fellows of Harvard College, Business, Government and the International Economy, "The Implications of Working Without an Office.

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